Orders
- Our Minimum Order Quantity for Existing Products is – 100 Pieces.
- Our Minimum Order Quantity for Custom Manufacturing – 300 Pieces.
Yes, for your tailored experience we have provided custom blank techpacks under the “TECH PACKS” section on our website which you can download and add your own measurements, select preferred fabric, colour of the fabric, various types of print and embroidery as well as custom care/main labels
We always want to ensure that our customers can move forward with an order with ease. Our customers can order a sample if the MOQ of the product is above 300 pieces.
Shipping
Order turnaround is impossible to precisely estimate without the details of a given project: turnaround times can depend on the services rendered and the complexity of the order. The average turnaround to develop your first sample is about 1 – 2 weeks after we’ve received your fabric and depending on the number of corrections. Upon production, after our tables are set and fabrics are marked and cut, it’s about 4 – 8 weeks of production time. This does not include the estimated shipping time for your order. Shipments made via sea usually take up to 1 - 4 weeks.
Your order turnaround time begins when payment has been processed. Please take this into consideration when determining your ship dates.
- Please make sure you are absolutely ready to order.
- Please make sure all the information you submit is correct and complete.
- Please be ready to respond to us with any change requests, and approvals. We will contact you through via email to keep you up to date with your order.
- Failure on your part to reply with approvals or change requests will result in a delay of your order. No orders are sent for production unless approved by you.
Payment
A deposit of 50% is required before production begins. The balance of your order is required before we release your finished products to you.
Unfortunately, no. API will not move forward with an order until we have received a deposit or a payment in full for the garment development. It takes time and materials to create samples. If we do these things prior to receiving payment, a client could decide to bring our work to another factory for production without compensation. Our loss of money and time means we cannot serve our customers as effectively.
Shipping costs depend where you are located and quantity of your order.